Can my application remain online during the migration?
In most cases, yes. You can build and test your Captain collection while your current Ragie integration remains active, then switch your application after validating the new setup.
Because Ragie’s hosted service is scheduled to end on July 19, customers should begin the process immediately and allow enough time for indexing and testing.
How long does indexing take?
Indexing time depends on the number, size, and type of files being processed. Large initial migrations may require a temporary indexing-capacity increase. Contact Captain in advance if your initial migration is large so the team can help plan appropriate indexing capacity.
How does pricing work?
Captain is offering discounted pricing for transitioning Ragie customers. Contact humans@captain.dev with your company name and expected data volume to receive migration pricing.
What if Captain does not support one of my Ragie integrations?
Tell Captain which integration or workflow is blocking your migration. The team will assess the requirement and determine whether it can provide a workaround, migration service, or prioritized integration support.
During the Ragie migration effort, Captain has already expanded support for capabilities including Dropbox API indexing, source change detection, Supabase Storage indexing, and improved transcription.
Who should I contact?
For questions about Ragie data exports or your existing Ragie account, contact support@ragie.ai.
For Captain onboarding, indexing, API migration, or pricing assistance, contact humans@captain.dev.